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Supplier Home
Welcome to Coles
The Coles Supplier Portal helps support effective working relationships between Coles and our suppliers, providing better coordination and communication to help drive efficiencies along the supply chain..
The portal also helps our suppliers by providing information to assess their performance on a regular basis and identify opportunities of improvement along the value chain.
We work closely with suppliers to take effective measures towards continuous improvement and have discussions with suppliers about opportunities and areas for improvement.
26 March 2020
Dear Valued Supplier,
Thank you once again for your extraordinary support to Coles. It’s been incredible to see our suppliers step up to the challenge of meeting customers needs over the last few weeks. I’m personally grateful for your continued hard work and effort to supply our stores; because of you, Australians have been able to get their essential goods and services from Coles.
We have also implemented a number of measures to help ensure we are sustainably feeding all Australians:
- Purchase limits applied to categories and products daily to do our best to ensure all customers have access to their daily needs.
- Extended Coles Community Hour to improve access to essential groceries for all customers, including the elderly and disadvantaged, healthcare and emergency workers.
- Changing our store hours to give our stores the time and space to replenish stock and allow us to extensively clean each store every night.
- Temporarily suspending our change-of-mind refund policy to discourage over-purchasing.
- Recruiting 5,000 additional casual team members to join our supermarkets across Australia so that we can serve more customers and replenish shelves faster.
- Provisionally stopping the distribution of the Coles paper catalogue to households until the 1st April 2020. This will be replaced with a digital version of the catalogue at www.coles.com.au
- Donating $1 million every week to our charity partners SecondBite and Foodbank to help our most vulnerable communities.
- Refocusing Coles Online to deliver to elderly and vulnerable members of the community, including retirement and nursing homes.
- Implementing social distance measures to support our customers and team members in store. In addition, we are also increasing the frequency of our already stringent cleaning procedures in stores.
- Setting up Pop-Up DC’s around Australia to ensure we have stock flowing faster to stores.
During these unprecedented times, you have worked with us calmly, compassionately and collaboratively; and as the COVID-19 situation changes daily we need to ensure our businesses continue to keep open and swift lines of communication. We are here to help and want to work collaboratively to find solutions to meet our customers needs efficiently and effectively. If you have issues in manufacturing, options to optimise production, please talk to us. If you have issues in fulfilling order volumes, please talk to us. As always do, it is imperative that we work together and win together.
My sincerest thanks once again for the extraordinary work you are doing to support our customers during this time.
Best regards,
Greg Davis
Chief Executive - Commercial & Express
Message for our suppliers - 18th March 2020
18 March 2020
Dear Valued Supplier,
The unprecedented customer demand we have been seeing across our stores continues to have a significant impact. I want to take this opportunity to once again thank you for your incredible support during this time and to share with you some of the key measures we are taking to support our communities, customers, suppliers and team members:
- Coles Community Hour to improve access to essential groceries for all customers, including the elderly and disadvantaged.
- Changing our store hours to give our stores the time and space to replenish stock and allow us to extensively clean each store every night.
- Temporarily suspending our change-of-mind refund policy to discourage over-purchasing.
- Recruiting 5,000 additional casual team members to join our supermarkets across Australia so that we can serve more customers and replenish shelves faster.
In addition, we are reviewing purchase limits applied to categories and products daily to do our best to ensure all customers have access to their daily needs.
As a temporary measure, we have also decided to not distribute the Coles paper catalogue to households from Wednesday 18 March. This will be replaced with a digital version of the catalogue next week at www.coles.com.au with specials and recipes for the products on which we have availability. At this stage, the measure will also apply to catalogues commencing 25th March and 1st April.
If you have any questions regarding any of these changes, please contact your Category Manager.
My sincerest thanks once again for the extraordinary work you are doing to support our customers during this time.
Best regards,
Greg Davis
Chief Executive - Commercial & Express
Message for our suppliers - 13th March 2020
13 March 2020
COVID-19 Update
Dear Valued Supplier,
Thank you for your support through the last two weeks as we’ve faced into unprecedented demand due to the evolving concerns around the coronavirus (COVID-19).
As part of Coles’ corporate risk management program, we have extensive response plans and protocols in place to mitigate and manage disruption to our operations and supply chain. We have instigated some of these measures specifically in relation to the current spread of COVID-19, which we are confident will adequately address known risks at this time. We will continue to take direction and advice from the Australian Government including the Department of Health while monitoring the evolving situation and adapting our response as needed.
The health and wellbeing of our suppliers (such as yourselves), customers and team members is our highest priority. Accordingly, we are introducing some new measures within our Support Offices, Distribution Centres and Stores. These are based on advice from the Australian Government about minimising the spread of COVID-19. Please read these and ensure your teams are aware of them.
As of Monday 16 March, we will be closing visitation for meetings to all third-party visitors at our Store Support Offices and Distribution Centres until further notice.
As advised previously, in the event you are visiting any Coles store (including our supermarkets, Coles Express or liquor retailers), we ask that you advise your usual Coles contact prior to arrival if:
- You have travelled overseas at any time in the last 14 days to a country that is listed as higher risk due to COVID-19. This is regardless of whether you have any symptoms.
- You have come into close contact with a proven or suspected case of COVID-19. This is regardless of whether you have any symptoms.
- You are otherwise unwell with COVID-19 or ‘flu like’ symptoms (fever, coughing, sore throat, fatigue, shortness of breath).
We will work with you to either reschedule your visit to a later date or make alternative arrangements such as teleconference or videoconferencing.
Continuing to do business
As an important supplier to Coles, we ask that you continue to communicate with us, as we will with you, regarding the evolving COVID-19 situation and that you work closely with us to minimise disruption to operations or supply of product to the communities we serve.
If you have any queries in relation to specific operational concerns or issues, please reach out to your Coles contact. Our Merchandise contact list can be found here.
Regards,
Greg Davis Chief Executive - Commercial & Express
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