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The Coles Supplier Portal helps support effective working relationships between Coles and our suppliers, providing better coordination and communication to help drive efficiencies along the supply chain.

The portal also helps our suppliers by providing information to assess their performance on a regular basis and identify opportunities of improvement along the value chain.

We work closely with suppliers to take effective measures towards continuous improvement and have discussions with suppliers about opportunities and areas for improvement.



27 May 2021


Dear Valued Supplier Partner,


With the announcement from the Victorian Government of a 7-day "circuit breaker" period of restrictions, we wanted to confirm that Coles Supermarkets are an essential service and will continue to operate.


The Victorian Government is providing guidance as to which other businesses are allowed to continue to operate. We anticipate that as a supplier of Coles, your Victorian operations will be able to continue to operate, but you will need to carefully assess the requirements that apply to your industry. We will provide further guidance as information becomes available.


Where your team members need to visit our stores as part of their essential duties, they will be able to continue to do so. However, we request that you immediately cancel any non-essential visits. If your team visits, it is essential that they sign in to enable our contact tracing efforts and follow all health and safety protocols called out in stores, including never visiting a store while unwell. All visitors must wear a mask when visiting our Supermarkets and Distribution Centres in Victoria.


Coles publishes all information related to COVID-19, including stores with impacted team members here. Our Supermarkets and Distribution Centres have strict protocols in place to ensure they are safe for customers, team members and suppliers, and we want to reassure you that safety and wellbeing is our number one priority. If you have any questions, please reach out to your Coles contact to discuss further.


We want to again say thank you for the support you have shown our team during this difficult time. The situation is complex and evolving almost daily. We will provide you with regular updates, but if you have any concerns or questions please reach out. We are proud of the way Coles and our supplier partners are working together to help our community get through this challenging period.


Best wishes,



Greg Davis

Chief Executive, Commercial & Express

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