Supplier Charter & Grocery Code

Food and Grocery Code of Conduct

Please contact Coles Code Arbiter if you have any concerns you would like to be resolved under the Food and Grocery Code of Conduct.


Hon. Jeff Kennett AC

03 9421 0977


Coles Supplier Charter - Liquor

Coles Liquor is committed to supporting our merchandise suppliers so that they can grow their business alongside us and continue to deliver great products for our customers. We recognise the importance of building strong, collaborative and wherever possible, long-term partnerships with our merchandise suppliers. The Coles Liquor Supplier Charter formalises this commitment and sets out what merchandise suppliers can expect when they work with Coles Liquor.

Coles Liquor will conduct all its dealings with merchandise suppliers in accordance with this Charter.

  1. 1. Commitment to good faith dealings and transparent commercial processes
    • We will negotiate in good faith.
    • We will conduct transparent and reasonable commercial processes.
  2. 2. Commitment to transparent grocery supplier agreements
    • We will operate within the agreed terms and respect the spirit of each supplier agreement and commercial relationship.
    • We will ensure all supplier agreements are recorded in writing with clear, unambiguous and concise terms.
    • We will make sure all supplier agreements are readily accessible by both parties.
  3. 3. Commitment to the terms of grocery supplier agreements
    • We will not vary a supplier agreement without the supplier’s consent, unless provided for in the agreement.
    • We will give reasonable notice of changes to supply arrangements.
  4. 4. Commitment to transparency around ranging and de-listing
    • We have developed and shared our Product Ranging and Shelf-Allocation Principles on our Supplier Portal.
    • We will apply the product ranging and shelf-allocation principles without discrimination in favour of exclusive brand products.
    • We will provide written notice of ranging criteria for range reviews.
    • We will provide suppliers with reasons for, and reasonable notice of, de-listing decisions and significant changes to distribution.
    • We will guarantee that de-listing decisions are, on request by suppliers, referred to a senior manager within Coles Liquor for review.
  5. 5. Commitment to respect the integrity of suppliers’ businesses
    • We will respect every supplier’s intellectual property rights.
    • We will ensure that we do not infringe suppliers’ intellectual property rights.
    • We will ensure that suppliers’ confidential information is appropriately protected.
  6. 6. Commitment to facilitating our trading relationships
    • We will pay for goods delivered and accepted in accordance with the relevant supplier agreement on time and in full.
    • We will resolve payment disputes promptly.
    • We will ensure that Coles Liquor’s product specifications, labelling and packaging requirements are clear and unambiguous.
  7. 7. Commitment to fast-track, low-cost supplier dispute resolution procedure
    • We will provide two alternative procedures for complaint resolution:
      • direct referral to the Supplier Dispute Resolution Manager; and/or
      • internal review and referral through senior management.
    • We will not disadvantage or treat adversely any supplier who relies, or seeks to rely, on the dispute resolution procedure.

The Complaints Handling Procedure - Supplier Charter Liquor Group sets out the process for resolving any disputes arising under this Charter that merchandise suppliers may have with Coles Liquor.

Supplier Complaints Handling Procedures

Coles values its trading relationship with its suppliers. We are committed to supporting all our suppliers so they can grow their businesses alongside ours and deliver great products for our customers. Coles recognises that, from time to time, issues or disputes may arise and that sometimes these disputes cannot be resolved in the ordinary course of business. There are a number of avenues available to our merchandise suppliers to resolve disputes. The Complaint Handling Procedures outline these avenues.

Quick Links