Country of Origin
All suppliers must provide Coles with country of origin information and compliant images so it can be presented in-store, online and on marketing materials such as catalogues.
Country of Origin Information
The information suppliers provide must match the information on the product packaging.
Food suppliers must provide country of origin information for priority and non-priority items in the National Product Catalogue or the Coles Product Catalogue.
Non-food suppliers must provide country of origin information via NPC or CPC if they are subscribed. If the non-food supplier is not subscribed to NPC or CPC, they can provide a country code via the New Line Form.
Compliant images
All suppliers must provide an up-to-date, compliant product package image so we can include it on Coles Online and on marketing materials such as catalogues.
Suppliers must upload images via an approved image service.
Grocery Code
The Food and Grocery Code of Conduct (Grocery Code) outlines specific requirements in relation to product ranging, promotions, intellectual property and confidentiality. These policies and procedure apply to Coles Supermarkets and Coles Express.
Product Ranging and Delisting Policy
This policy provides an overview of the guiding principles Coles uses in relation to product ranging, shelf space and delisting to ensure fair decision making.
Product Ranging and Delisting Policy
Promotions Policy
This policy provides an overview of the guiding principles Coles uses in planning promotions, funding and documentation of agreements made from time to time between Coles and our suppliers.
Promotions Policy and Procedure
Promotional Advice Form - PAF
The following link will provide Suppliers with the most up to date Promotional Advice Form (PAF) to be submitted to the Coles Category Manager, for confirming promotional activity.
Promotional Advice Form (PAF)
Intellectual Property Policy and Procedure
Coles treats its suppliers’ intellectual property with respect.
We will initiate Intellectual Property or licensing discussions as part of the product development process. Similarly, Coles may clarify intellectual property rights with suppliers to ensure Coles understands any limits on its ability to produce, supply and sell products developed in conjunction with our suppliers.
Your Category Manager or Coles Product Technologist is responsible for managing intellectual property discussions and issues with suppliers.
Terms around intellectual property are normally recorded in an Intellectual Property Agreement (entered into on or prior to development of Coles Brand products).
Confidentiality Policy and Procedure
We understand that both Coles and our suppliers operate in a highly competitive market where protection of commercially sensitive information is critical to business success. Information itself is a business asset and like physical assets, information must be safeguarded.
As required by law, Coles has processes and policies in place to ensure our suppliers’ confidential information as well as Coles’ confidential information remains confidential.
Coles will only use suppliers’ confidential information for the purpose for which it was disclosed and will only disclose it to employees and agents who require the information in connection with the purpose for which it was disclosed.
Shelf Ready Packaging
Shelf Ready Packaging Guide.
