The Coles Supplier Portal helps support effective working relationships between Coles and our suppliers, providing better coordination and communication to help drive efficiencies along the supply chain.
The portal also helps our suppliers by providing information to assess their performance on a regular basis and identify opportunities of improvement along the value chain.
We work closely with suppliers to take effective measures towards continuous improvement and have discussions with suppliers about opportunities and areas for improvement.
Recalls and Withdrawals Notification
Complete the Australian and New Zealand Recall/Withdrawal Form http://www.afgc.org.au/tools-guides-/recall-withdrawal-form.html then email the form to the appropriate Category Manager and the Quality Team followed by a telephone call to confirm receipt (see contact details in the form).
After hours: Complete the form and email to the appropriate Category Manager followed by a telephone call to (03) 9829 6900.
Please note there is a charge of $85 per store (including GST) for all recalls and withdrawals actioned. This charge is subject to change.
Coles can also accept recall and withdrawal notifications via GS1’s Recallnet web portal. If you are a member of Recallnet you can access the portal via this link: https://recallnet.gs1au.org/
How We Do Business
Coles and Bilo Supermarkets, and GHPL Fair Trading Commitment Coles, Bilo and GHPL's vision is to be the best retailer in every market we operate. Our commitment to work responsibly and ethically within the legal and regulatory environment is essential to achieving this goal. We view Fair Trading Compliance, i.e. compliance with the Competition and Consumer Act as intrinsic to this commitment. To this end, we will act in a manner that is fair and reasonable, in our dealings with suppliers. We will adhere to the relevant legislation and related company polices, including the Coles Fair Trading Policy and act and make decisions in accordance with this commitment to Fair Trading Compliance.
In line with the Coles Fair Trading policy, Coles, Bilo and GHPL will:
- actively encourage and respond to feedback and recognise our mistakes to ensure continuous improvement
- communicate openly and honestly on our products and services with our suppliers
- communicate in plain language to ensure information is clear, accurate and easily understood
- provide an efficient, fair and accessible complaint handling process in accordance with the Australian Standard (AS 4269 (1995) Complaints Handling).
